Please find the answers below to some of our most frequently asked questions.
Need Help?
If you have other questions, please send us an email at contactus@mackboots.com.au.
Delivery & Returns
Do you deliver outside of Australia?
No. Unfortunately, at this time, we only ship orders within Australia.
How much does delivery cost?
FREE delivery for standard orders over $100, otherwise $9.95.
How long does delivery take?
Once your order is dispatched it will take 2 - 10 working days depending on your location. Orders are generally picked and dispatched within 24hrs. We use the Australia Parcel Post service for most parcels.
Can I return my order?
We do accept returns! It's easy to return goods in one of our stores or via the post. Read our Returns page for more information.
Ordering Online
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard). PayPal and AfterPay are also available.
Do I need to register before I place an order?
No, guest checkout is available, but we highly recommend making an account. This will help make the ordering process easier. Each time you visit the site, you can login and view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes. Click here to register.
How do I track or view my orders?
Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. If you have chosen to create an account with us, you can use this order number when you login to view your order status, which can be found within 'Order History' (accessible via 'My Account'). Orders are generally picked and dispatched within 24hrs. We use the Australia Parcel Post service for most parcels. To contact Customer Service please email contactus@mackboots.com.au or use our contact form. Please include your order confirmation number in any correspondence as this will assist us in locating your order. Your order confirmation number can be found in your order confirmation email. All past orders are conveniently saved under your 'Order History' by date and invoice number.
Am I able to modify or cancel an order?
Generally, due to the efficiency with which we aim to dispatch orders, it’s not possible to modify or cancel an order once it has been placed. If you need to make an amendment or cancel an order, please contact our Customer Care team on contactus@mackboots.com.au and we will do our best to assist you.
My Account
I have forgotten my password
You can reset your password here. You will receive an automated email with instructions on how to reset your password.
How do I unsubscribe from your mailing list?
To unsubscribe from the Mack promotional mailing list, please click the unsubscribe link at the bottom of any email you receive from us. You can not unsubscribe from any emails in relation to orders.